Faq's
With 5 Stars Rating on
Frequently Asked Questions
NW Maids is one of the leading providers of home cleaning services in the Pacific Northwest. There’s no easier way to schedule a professional home cleaning.
Book your service in three easy steps:
1. Select the number of bedrooms and bathrooms in your home.
2. Choose the date and time that works best for you.
3. An experienced professional will arrive and provide excellent service. It’s as easy as 1-2-3.
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Click here to see if we service your area!
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Your pricing is based on the number of bedrooms, bathrooms, and the square footage of your home. Simply visit the booking page, enter this information, and your price will be calculated for you.
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Simply click 'Book Now' and fill out the booking form. Provide details about your home (number of bedrooms and bathrooms), select any optional extras, and securely confirm your payment. Future bookings become even faster after registering—schedule a cleaner with one click!
It’s easy - just let us know how the cleaners can gain entry by putting the details in the special instructions section when you make your booking. Most customers leave a key under the mat, in a lock box, or provide a code for the garage door so that we can enter and exit their home when they are not there.
Yes, upon request, we can use green, eco-friendly cleaning supplies that are safe, environmentally friendly, and free of harsh chemicals.
NW Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, contact us, or provide instructions during your cleaning.
The following extra services are available if selected at checkout: inside the fridge, inside the oven, inside windows, deep cleaning, inside cabinets, inside the basement, or laundry.
Please check out our checklist for more information.
Yes, your Pros bring all the supplies and equipment needed to provide the service. You are welcome to request that we use your supplies or products if you prefer!
You can log in to your account to cancel or reschedule your booking. You can also contact us in various ways, including online chat, by phone at (206) 508-5850, or by email at [email protected].
Please note that there is a $70 cancellation fee if a change or cancellation is made less than 24 hours before your service is scheduled. All changes or cancellations must be made through the online booking system, email, or phone.
A deep cleaning is recommended if your home hasn't been professionally cleaned in the last 30 days or more. It provides extra time for your Pros to remove dust, dirt, and grime from corners, cracks, and crevices, bringing your home back to our rigorous standards.
A standard cleaning is ideal for maintenance after a deep cleaning or if your home has already been regularly cleaned by professionals.
We will make every effort to send the same professionals each time. If one of your professionals is sick or on vacation, we will send a substitute cleaner or cleaners to ensure uninterrupted service. You can also indicate your favorite professionals in the notes, and we will do our best to match you with them for future cleanings!
Q: How can I log in to my account?
A: You can access your account or reset your login to an existing account here >> Log Into Your Existing Account.
Q: Can I create an account if I haven't booked yet?
A: You can create an online account anytime without scheduling a cleaning here >> Create An Account.
Q: Can I reset my password?
A: You can reset your password here >> Reset Your Password.
Q: What can I do with my account?
A: You can schedule, reschedule, or cancel your cleaning, manage your payment information, and view your cleaning history!
Q: How can I change my address?
A: You can log into your existing NW Maids account to change your address here >> Log Into Your Existing Account
Q: How can I change my credit card information?
A: You can log into your existing NW Maids account to add or update your credit card here >> Log Into Your Existing Account
Note: You can view what we clean here: Services, or get specific pricing and schedule your cleaning here: Request Quote
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Note: You can view what we clean here: Services, or get specific pricing and schedule your cleaning here: Request Quote.
Q: How much does it cost to hire a professional cleaning company?
A: We strive to make cleaning services as straightforward and transparent as possible. To achieve this, we have developed a flat-rate pricing system with no hidden upsells or surprises.
Q: What if I only want a few specific items or a few specific rooms cleaned?
A: We aim to provide a service that fits your needs, so we offer a flexible 'Priority Clean' option. This service is billed at an hourly rate and is performed based on your specific cleaning requests. Please call us at (206) 508-5850 to book hourly cleaning.
Q: I’m not sure I can afford your cleaning services?
A: You can opt for our hourly option, which is an affordable alternative. You can add more time if needed, allowing you to reclaim some much-deserved time in your life. Please call (206) 508-5850 to book hourly cleaning.
Note: You can view what we clean here: Services, or get specific pricing and schedule your cleaning here: Request Quote
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Q: When am I charged for my cleaning?
A: We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after the cleaning has been completed. (Note: The exception is if you purchased a gift certificate; your card will be charged at the time of purchase.)
Q: How can I be assured that my payment information is secure?
A: Our website uses highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.
Q: What forms of payment do you accept for your services?
A: We accept credit and debit card payments only. No checks, cash, or other payment options are available, and payment is due at the time of service.
Note: You can view what we clean here: Services, or get specific pricing and schedule your cleaning here: Request Quote
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Q: How many maids will be at my home?
A: We use a single cleaner model, so every home is assigned one NW Maids professional. However, if the home is larger, we may send two or more cleaners.
Q: Will I have the same maid every time?
A: We will always try to schedule the same NW Maids Pro for your home each time. However, there may be occasions when they are sick or unable to clean on your scheduled day, and at that time, we will assign another one of our Pros to your home.
Q: How do you ensure that we are getting a maid we can trust?
A: We have several methods to ensure that the Pros working with NW Maids are positive, trustworthy, and exceptional cleaners:
- Our onboarding process is thorough and involved. This helps weed out those who don’t want to clean early in the process.
- We work only with highly qualified Pros who have an extensive background in cleaning and require them to have previous clients whom we interview to verify the quality of their work, attitude, and punctuality.
- All your NW Maids Pros have passed national and local background checks, as well as additional aptitude tests to determine if they are a good fit for NW Maids and for you.
- The rating system filters out those who do not meet quality standards. After each cleaning, you will receive a simple survey. Positive survey responses can lead to performance bonuses, while negative responses can result in probation or even termination.
- Finally, Pros love working with our platform, which attracts the best of the best!
Note: You can view what we clean here: Services, or get specific pricing and schedule your cleaning here: Request Quote
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Q: Is NW Maids a franchise?
A: We are a proud Seattle-based small business, locally owned and family-operated cleaning service!
Q: How long have you been in business?
A: We have been in the cleaning business since 2013, and we love what we do!
Q: Do you have multiple locations?
A: NW Maids is an independent and locally owned business that was founded in Seattle and has since expanded to several locations. Click here to see all locations we service.
Note: You can view what we clean here: Services, or get specific pricing and schedule your cleaning here: Request Quote.
Q: Does someone have to be home for my cleaning?
A: As long as we have access to your home, no one needs to be there during your cleaning. Most one-time cleaning customers leave a key hidden, leave the door unlocked, have a family member let the cleaners in, or grant access through a garage code. For recurring customers, most will leave a key or door code to allow access to the home.
Q: Who provides the cleaning supplies?
A: Your NW Maids Pro will show up with all required cleaning supplies including vacuum!
Q: What exactly is your 100% Happiness Guarantee?
A: Missed areas or items will be re-cleaned within 24 hours, and if satisfaction is not achieved, a refund will be issued.
Q: How do I tip my maid?
A: You can tip through our booking system, or you can give any tips in cash directly to your maid.
Q: Do you offer green or eco-friendly cleaning?
A: While 100% green cleaning is not scientifically achievable, our Pros strive to use eco-friendly cleaning chemicals whenever possible.
Q: How can I cancel or reschedule my cleaning?
A: You can email us at [email protected] or call us at (206) 508-5850. You can also make the changes yourself online here.
Note: You can view what we clean here: Services , or get specific pricing and schedule your cleaning here: Request Quote
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Q: How can I claim my gift certificate?
A: You can redeem it by scheduling online and using your gift certificate code in the discount field on our "Book Now" page.
Q: Can I use my gift certificate multiple times?
A: Yes, we are happy to work with customers to ensure that the certificate can be used until the balance is fully depleted.
Q: How can I tell what balance I have remaining on my gift certificate?
A: Once you have created an account using the email you received when the gift card was issued, you will be able to view and schedule your cleaning and check your balance from within your account.
Q: Are my gift certificates non-refundable or transferable?
A: Due to the nature of gift certificates, we are unable to refund any gift certificates that were purchased more than 30 days ago. They can only be redeemed by the purchaser or the individual the gift was intended for.
Q: Do gift certificates have an expiration date?
A: Yes, your gift certificates are valid for up to 5 years from the date of purchase. If they are not used within those 5 years, you will not be able to schedule your cleaning using the gift code provided.
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Our payment partner Stripe is used to securely store your credit card information. Your data is never shared unless you request a quote for additional services such as bathroom remodels or carpet steam cleaning, in which case your contact information will be provided to our trusted partners who offer those services.
New Customer? Book a cleaning in 60 seconds
Existing Customer? Log in to book again or manage your bookings
Didn't find what you need? Ask Us!
Words From Our Clients
The ladies who came to clean were a mother-daughter team. They were so sweet, and cleaned my apartment like the bosses they are. It felt like a new apartment, and they spent a solid 3.5 hours on the place. So grateful and would hire them again.
-Amanda A.
Wallingford, WA
First Responder
Finally tried a cleaning service, and I'm in love with NW Maids. On-time, professional, brought all their own cleaning equipment and got my apartment back into shape! Highly recommended. #freetime #NWMaids
-Xuyang N.
Edmonds, WA
Student
I was swamped with work and had little time to deal with cleaning or scheduling anything. Then a friend told me about NW Maids. Literally took me a minute to schedule a cleaning team to come over. Keep in mind, I am one of the most detail oriented people you can meet. I expect a lot out of a paid service, and you guys did an astounding job. Now I'm using that free time to unwind and watch some Netflix. 😉
-Gavin Clement
Bellevue, WA
Entrepreneur
Loved their cleaning. They showed up on time, worked really hard, and made the place look beautiful and like new. They did the baseboards, a meticulous job bathrooms, mopped the stairs, and much more. Will now set up a regular clean from NW Maids. I'd highly recommend.
-Nick S.
Shoreline, WA
Accountant
